Return and Refund Policy

Last Updated: 01,01,2024

1. Return Policy:

1.1 Eligibility: We understand that sometimes you may need to return a product. Our return policy allows returns within 5 days from the date of delivery. To be eligible for a return, the product must be unused, in the same condition as received, and in the original packaging.

1.2 Non-Returnable Items: Certain items are non-returnable, including but not limited to:

• Software and downloadable products
• Gift cards
• Personalized or customized items

1.3 Return Process: To initiate a return, please contact our customer support team at hr@imagemobiles.in within the specified return period. Our team will guide you through the return process and provide you with a return authorization.

1.4 Return Shipping: Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received a defective or incorrect item). We recommend using a trackable shipping method for returns.

1.5 Inspection and Approval: Upon receiving the returned product, our team will inspect it for eligibility. Once approved, we will process the refund or replacement. Please allow 3 business days for the inspection process.

2. Refund Policy:

2.1 Eligibility: Refunds will be issued for eligible returns in accordance with our return policy.

2.2 Refund Process: Refunds will be processed to the original payment method within 3 business days after the approval of the return. The refund amount will include the product cost and any applicable taxes but will not include the original shipping charges unless the return is due to our error.

2.3 Late or Missing Refunds: If you haven’t received your refund within the specified period, please check with your bank or credit card company. If the issue persists, contact our customer support team for assistance.

3. Contact Information:

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at hr@imagemobiles.com